customer service



Protecting Your Purchase from Click to Delivery

Welcome to Just Virgin Hair Store Buyer Protection

We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.


Please refer to our privacy policy to find out our conditions on this issue. That policy is also applicable to your visiting on our website.

Shipping Information

Ship your order within 24 hours after payment via Fedex or DHL in the workday.

If you place the order on Sunday or Chinese holidays, your order will be dispatched on the next working day.

In some cases delivery may take longer than stated due to security and customs clearance.

For more delivery information, please refer to our Shipping Guide.

Return/Refund policy

We will always try our best to meet the demands of all the customers.

Whenever a dispute comes up, we are willing to handle it properly with you.

You can return any eligible item within 7 days of receiving your original order.

For more information, please refer to our Return Policy.

Quality and Safety

We have implemented a strict and complete quality control system, which ensures that each product can meet quality requirements of customers.

Besides, all of our products have been strictly inspected before shipment.